Frequently Asked Questions

IS YOUR WEBSITE SECURE?

Yes, our site is secure. On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (SSL) to encrypt the communication. All payments are processed by Shopify/Stripe. Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties. All prices are in USD $ / US Dollar. All payments are processed by Shopify/Stripe

WHAT IS THE CURRENCY OF THE PRICES?

All prices are in US dollars.

WHERE ARE MY ITEMS COMING FROM?

Our fulfillment warehouses are located in USA, Australia, Germany, United Kingdom, and China. Items will ship based on the location that is closest to you. Please allow 2-4 weeks. 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.Please keep this in mind when receiving deliveries.If you have any other questions, please email support at support@comfort-gear.com and we will do our best to help you out.

WHERE DO I TRACK MY ORDERS?

You can track your order by clicking on 'MY ORDER' from the top menu bar. You must enter your order number (you will find this in the order confirmation email) and your email address.

WHEN WILL I RECEIVE MY ITEM(S)?

For our retail and giveaway items, please allow up to 2-4 weeks for delivery time as they may be shipping from other countries.

DO YOU OFFER A GUARANTEE? 30 DAY RETURN POLICY

Yes. We want you to feel comfortable and confident when shopping at ComfortGear. That is why we offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping and/or gift packaging charges, if any) within 30 days of the delivery date. The item must be returned in a new and unworn condition. You will be responsible for the return shipping cost.

If you wish to get an exchange or refund please send us an e-mail at support@comfort-gear.com with your Order ID and e-mail used for purchase.

DO YOU SHIP TO PO BOXES?

We cannot ship to P.O. Boxes. Unfortunately, we cannot accept a post office box for shipping purposes because our shipper only delivers to street addresses.

HOW DO I RETURN / EXCHANGE AN ITEM?

So if for any reason you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. To arrange a return, please email us with your full name and order number letting us know whether you require an exchange or refund. Returns or exchanges sent to us without a note cannot be processed. The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or is a mistake made through us.

RETURNS FOR REFUND.

Any returned items will be refunded as soon as possible upon receipt. We will minus the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly

WHERE IS MY ORDER CONFIRMATION?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team. If it's not there please contact us immediately at support@comfort-gear.com.